Platform
One platform for the whole practice
Intellicore replaces the patchwork of scheduling tools, spreadsheets, messaging apps and invoicing software with a single secure platform — designed for Australian dental and medical practices, and ready for AI.
Multi-tenant foundation
Every practice runs in its own isolated database schema with vertical-specific configuration — terminology, default workflows and compliance flags adapt to your practice type. Multi-location support with per-location operating hours is built in.
Identity, access & permissions
Role-based and record-level permissions, configurable per practice. Humans and AI agents live in the same accounts model, so access control and auditing work identically for both. Time-limited, auditable access grants for temporary staff.
Patient & client management
A universal person record that speaks your language — patient or client. Folders, attachments, rich notes with mentions, chronological timelines, health-profile extensions for clinical settings, and advanced search and filtering.
Scheduling & service catalogue
Appointments with full lifecycle management, slots per practitioner, location and service, calendar views by week, day or month, multi-resource scheduling, and a practice-defined service catalogue with categories.
Communications
SMS with per-practice templates, variables and bulk sending on Australian numbers. Transactional email. A webhook framework with retry logic for integrating external systems.
Quotes, invoices & payments
Quote creation with line items, issue/accept/reject flows, invoices generated from accepted quotes, payment and partial-payment recording, financial summary views, and Australian tax-invoice compliance — GST and ABN formatting per ATO requirements.
Files & documents
Per-practice file storage with folder hierarchies, a visual file manager (grid and list views, tags, preview, drag-and-drop, keyboard shortcuts), time-limited sharing links, and automatic image pipelines.
Notes, timelines & notifications
Searchable notes with mentions and record links, activity timelines in Gantt, point and list views, and a notifications centre with filtering.
Workflow engine
Trigger-based workflows automate sequences of actions — time-based triggers like appointment reminders, event triggers like cancellations, and conditional branching.
AI agent workbench
Configurable AI agents with explicit capability matrices, per-agent capacity controls and response-time SLAs, performance tracking, assignment strategies, safety thresholds with automatic stand-down, and human override with a complete handoff audit trail.
Dashboards & interface
A customisable dashboard with movable, resizable cards. Dark mode, responsive on desktop, tablet and mobile, and settings that put practice managers in control.
Security & compliance
Security & compliance
Built from day one for practices that handle sensitive personal information.
Schema-per-tenant isolation
Each practice's data lives in its own PostgreSQL schema — the strongest isolation pattern short of physically separate databases. No shared tables, no cross-tenant queries.
Australian data residency
All patient and practice data is hosted in AWS Sydney by default. Your data stays onshore, under Australian jurisdiction.
Privacy Act 1988 aligned
Per-practice compliance flags support obligations under the Privacy Act and the Australian Privacy Principles, with GDPR and HIPAA-equivalent postures available per practice type.
Audit everything
Every action is logged. Patient records are soft-deleted only — nothing is ever silently destroyed — and every AI-agent handoff is recorded with who, when and why.
Roadmap
Where Intellicore is heading
The platform ships new capability continuously. Coming next:
Coming
AI Copilot
Bring-your-own-model AI assistance across the platform — use the AI provider you trust, with per-practice encrypted keys.
Coming
MCP integration
Model Context Protocol support so your own AI tools can securely read context and act inside Intellicore.
Coming
Online booking
An embeddable self-booking widget for your website, feeding straight into the scheduling engine.
Coming
Payments online
Card payment on invoice links with automatic reconciliation.
Coming
Native mobile apps
iOS and Android apps, designed chair-side and bedside first.
Coming
Telephony & AI receptionist
Call recording, transcription and an AI voice agent for inbound calls.
Roadmap items are in development or planned and not yet generally available. Timing and scope may change.
Frequently asked questions
Where is my data hosted?
In AWS Sydney (ap-southeast-2) by default. Your data stays in Australia, under Australian jurisdiction.
How is my data separated from other practices on the platform?
Every business runs in its own isolated PostgreSQL schema — the strongest isolation pattern short of physically separate databases. There are no shared data tables and no cross-tenant queries.
Can AI agents act without a human knowing?
No. Every agent has an explicit capability matrix, capacity limits and a response-time SLA. Humans can pause, take over or reassign any task at any time, and every handoff is recorded in an audit trail. Agents whose success rate drops are automatically stood down.
Does Intellicore support multiple locations?
Yes — multi-location support is core. Each location has its own operating hours and configuration, and scheduling availability follows them automatically.
Is Intellicore right for my practice?
Intellicore ships tuned configurations for dental and medical & allied health practices — terminology, default workflows and compliance flags adapt to each. Support for more industries is on the roadmap.
How do I get started?
Book a demo through the contact page. We'll walk through your current setup, show you the platform working with your kind of data, and scope a migration plan together.
See Intellicore working with your kind of data
Book a demo and we'll walk your team through the platform, end to end.
Book a demo